Contact Us

Contact Us

Email: Customercare@Sunshinecredit.co.uk

Important Advisory: Please note that we will never ask you for an upfront fee of any kind. This includes Admin, Insurance or absolutely any other kind of fee. Be aware that Fraudsters use legitimate Business website details as their own and pretend to work for them. If you are contacted by email, check that the email address matches the Domain of the legitimate business – in our case, that is @Sunshinecredit.co.uk. If you see any variation of that, a .com or anything different, ignore it!

Complaints Procedure

We offer a vital service to our UK Customers seeking Payday or Short-Term Loans and our track record is excellent. However, if you do happen to be unhappy about something, please do not hesitate to contact us – give us a chance to make you happy!

We know we are not perfect. But we aim to be. That is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. But we do want to learn from our mistakes. What you tell us helps to improve our service to you.

We will treat your complaint confidentially, seriously and quickly.

What can I do?

It is important to let us know that you are unhappy and to give us the chance to put things right.

Making a formal complaint

There are two ways to make a complaint. You can put the information in a letter and send it to our address or email us at the address provided above.

Review of your complaint

Please allow up to 72 hours for your complaint to be addressed. We will endeavour to reply to you as quickly as possible.

In the event that you are still not satisfied after we have responded, please contact the Financial Ombudsman: www.financial-ombudsman.org.uk

Representative Example: